Refund Policy — VideoWiper

VideoWiper is priced in minutes and we want every minute you pay for to produce a result you are happy with. This policy explains exactly when and how refunds happen.

Failed jobs are refunded automatically

If a processing job fails for any technical reason, the minutes it consumed are returned to your balance automatically. You never pay for a job that does not produce an output, and you never need to contact support to claim it.

7-day refund on unused purchases

Purchases (subscriptions for the unused remainder of the period, and minute packs that have not been consumed) are refundable within 7 days of payment. Because minute packs never expire, you can also simply keep them for later use — but if you prefer a refund, email support@videowiper.com from the address on your account and we will process it within 5 business days.

What is not refundable

Minutes that were successfully consumed by a completed job are not refundable — this is why every job starts with a free 6-second preview, so you can verify the quality on your own footage before spending anything.

How to request a refund

1. Sign in and open Settings → Payments to find your order number.
2. Email support@videowiper.com with the order number and the reason.
3. We reply within 2 business days and process approved refunds within 5 business days to the original payment method.